You will be entitled to a full refund, including the cost of postage, in any of the following circumstances:

• The item arrives in a condition that is not considered acceptable.
• The incorrect item is sent to you.
• The item sent to you is vastly different to the item described on our website.
• The item arrives too late for you to wear it to your planned occasion.

In all of the above circumstances, you forfeit your right to a refund if the item(s) are worn (try-ons are fine).

Please let us know ASAP if you'd like to request a refund for one of the reasons listed above. Requests for a refund should be received within 24 hours after the package was delivered to you to be considered.

You will need to wait until the item is returned to our store for inspection before a refund can be approved. This especially applies to issues with condition, such as faults, damage or stains. The item will need to be assessed prior to the refund being approved and processed.

For cancellations on all rented items, you will be entitled to a full refund if:

• Your cancellation request is received in the first 24 hours after placing your order, as long as it is still more than 72 hours from your booking start date and your package hasn't yet been dispatched, OR
• Your cancellation request is received 21 or more days prior to your booking start date.

If your cancellation request is received 14 or more days prior to your booking start date (but less than 21 days as per above), you will be entitled to a credit note for the full amount paid including postage.